Privacy Policy
How information is collected, used, and protected when you contact Morrow Group, request a quote, upload policy documents, or use this website.
Effective date: Please confirm before launch.
Website: The Morrow Group & Co.
Address: 15444 St. Clair Ave., Cleveland, OH 44110
Office: By Appointment Only
Email: info@morrowgroupco.com
This page is a website content draft and should be reviewed by qualified legal/compliance counsel before launch.
1. Overview
This Privacy Policy explains how The Morrow Group & Co. may collect, use, share, and protect information submitted through this website, quote requests, service inquiries, document uploads, contact forms, phone calls, email, text communication, and related digital interactions. It is written to help visitors understand what information may be requested, why it may be needed, and how it supports an insurance consultation, quote, policy service request, or client relationship.
2. Information We May Collect
We may collect information that you choose to provide when you request a quote, ask a coverage question, contact the agency, request policy service, upload documents, or otherwise interact with the website.
- Contact information: name, email address, phone number, preferred contact method, mailing address, and ZIP code.
- Quote and coverage information: coverage interest, household or business details, current carrier, renewal dates, prior coverage, policy limits, claim history, assets to be insured, and other details needed to evaluate coverage options.
- Business information: business name, industry, number of employees, locations, operations, vehicles, payroll, revenue ranges, certificates, contracts, and coverage needs.
- Event information: event type, event date, venue, attendance, vendors, liquor service, additional insured requirements, and related planning details.
- Uploaded documents: policy declarations pages, applications, forms, certificates, claim documents, or other files you choose to submit.
- Website data: device information, browser type, pages viewed, referring website, approximate location, and similar analytics information.
3. Sensitive Information
Insurance quotes and policy service may require details that are personal or sensitive. Please only submit information requested for your inquiry. If the website includes an upload option, use it only for documents relevant to your quote, review, claim, certificate, or policy service request. Do not submit Social Security numbers, payment card numbers, medical records, or highly sensitive documents unless specifically requested through a secure process.
4. How We Use Information
Morrow Group may use submitted information to support the insurance relationship and provide a more accurate, guided experience.
- Respond to quote requests, questions, appointment requests, policy service requests, and claim-related inquiries.
- Prepare, compare, or discuss insurance options with carrier partners and authorized service providers.
- Review current coverage and identify potential coverage gaps, service needs, or next steps.
- Communicate by phone, email, text, or mail according to your inquiry and preferred contact method.
- Improve website usability, content, forms, intake flows, and digital service experiences.
- Maintain internal records, comply with legal obligations, prevent fraud, and protect the agency, clients, carriers, and website users.
5. When Information May Be Shared
Insurance work often requires coordination with carriers and service providers. Information may be shared only as reasonably necessary to respond to your request, evaluate coverage, provide service, or meet legal and operational requirements.
- Insurance carriers and wholesalers: to request quotes, bind coverage, service policies, issue certificates, review claims, or evaluate eligibility.
- Technology and website vendors: to host the website, process forms, store submissions, provide analytics, manage email, or maintain digital tools.
- Professional advisors: when needed for accounting, legal, compliance, security, or business operations.
- Government, legal, or regulatory parties: if required by law, subpoena, investigation, licensing obligation, or to protect rights and prevent fraud.
Morrow Group does not sell personal information submitted through quote or service forms.
6. Quote Forms, Uploads, and Service Requests
Forms on this website may route inquiries to the Morrow Group team and may also trigger internal notifications, CRM entries, email confirmations, or follow-up workflows. If you upload a declarations page, certificate, application, or other policy document, that document may be reviewed by agency staff and, when appropriate, shared with carriers or service partners to complete the request.
7. Email, Phone, and Text Communication
By submitting a form, requesting a quote, or contacting Morrow Group, you agree that the agency may contact you about your inquiry using the information provided. This may include phone calls, emails, and text messages. Message and data rates may apply. You can ask the agency to stop non-essential communications at any time, but some communications may still be needed for active quotes, policies, claims, service requests, or legal requirements.
8. Cookies, Analytics, and Website Tools
The website may use cookies, pixels, analytics tools, form tracking, spam protection, embedded maps, videos, or third-party scripts to operate the site and understand how visitors use it. These tools may collect browser, device, interaction, referral, and approximate location data. You may control cookies through your browser settings, although some website features may not function as intended if cookies are disabled.
9. Third-Party Links and Carrier Websites
This website may link to insurance carriers, payment portals, claim reporting pages, partner sites, social media platforms, embedded maps, and other third-party services. Once you leave the Morrow Group website, the privacy practices of the other website apply. Review the privacy policy and terms of any third-party website before submitting information.
10. Data Security
Morrow Group uses reasonable administrative, technical, and physical safeguards intended to protect information submitted through the website and used in agency operations. No website, email system, upload tool, or digital transmission can be guaranteed completely secure. Please use care when deciding what information to submit online and contact the agency directly if you are unsure how to send a sensitive document.
11. Data Retention
Information may be retained for as long as needed to respond to inquiries, maintain client and prospect records, provide policy service, comply with carrier, legal, licensing, accounting, and regulatory obligations, resolve disputes, prevent fraud, and support legitimate business operations. Retention periods may vary depending on the type of information and the nature of the relationship.
12. Your Choices and Requests
You may contact Morrow Group to ask questions about information you submitted, update contact details, request correction of inaccurate information, opt out of non-essential marketing communication, or ask how a document should be securely sent.
Some records may need to be retained for active policy service, compliance, claims, legal, carrier, or business-record purposes.
13. Children’s Privacy
This website is intended for adults and businesses seeking insurance information, quotes, or service. Morrow Group does not knowingly collect personal information from children through this website. If you believe a child has submitted information, contact the agency so the request can be reviewed.
14. State and Regulatory Notices
Morrow Group is based in Cleveland, Ohio and may serve clients in multiple licensed states. Privacy rights, insurance notices, consent requirements, and recordkeeping obligations may vary by state and policy type. Any state-specific privacy notice, carrier notice, application disclosure, or policy document provided to you may supplement this website Privacy Policy.
15. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in website features, agency operations, laws, technology, forms, or carrier/service workflows. The effective date should be updated when material changes are made.
16. Contact Morrow Group
Questions about this Privacy Policy or the way information is handled can be directed to The Morrow Group & Co.
Office: By Appointment Only
Email: info@morrowgroupco.com
Address: 15444 St. Clair Ave., Cleveland, OH 44110
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